Refund Policy

1. General Return Conditions:

• Customers are entitled to request a refund within 14 days of delivery, provided the product is in its original condition and packaging.

2. Non-Refundable Items:

• For your safety, fresh food items or personal care products cannot be returned unless they are damaged or defective upon delivery.

3. Refund Methods:

• For Cash on Delivery (COD) orders, refunds are processed in cash or via mobile wallets.
• For electronic payments, the amount is refunded to the original card used within 7-14 business days (depending on the bank’s policy).

4. Return Fees:

• If the return is due to a product defect, Orderk covers all fees. If the return is due to a change of mind, a nominal delivery fee may apply.